Home Instead^®

Scheduling Coordinator Job Description

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ELA Associates, Inc. d.b.a Home Instead
 
Objective:
The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients.  The Service Coordinator is responsible for scheduling clients and CAREGivers^SM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
 
Primary Responsibilities:                                                                             
 

• Reflect the values of ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchise.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Coordinate CAREpros schedules on a daily basis with an emphasis on creating high quality matches/extraordinary relationships. 
• Understand and utilize the consultative sales process effectively when working with clients and CAREpros.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Monitor, mediate, and log both client and CAREpro activity and follow up on CAREpro assignments and client service
• Coordinate and maintain monthly client schedules in the software system.
• Enter and maintain accurate client and CAREpro records in the software system.
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREpro and clients.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:  

• Assist in maintaining a complete Client Service Schedule
• Participate in CAREpromeetings
• Perform any and all other functions and responsibilities deemed necessary

Education/Experience Requirements:
 

• High school graduation or the equivalent
• Two years of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

This is a part time position ranging from 20 to 30 hours weekly.

To find out more about this fulfilling career opportunity please visit our home page at homeinstead.com/207