Staffing Supervisor Coordinator – Home Care

Description

 Full- Time (40 hours)Staffing Supervisor CoordinatorNotre Dame Health Care - Home Care 555 Plantation St - Worcester

The Staffing Supervisor Coordinator for Notre Dame Health Care Home Care is responsible for overseeing and coordinating caregiver and nursing schedules, supervising day-to-day staffing operations, and ensuring continuity of high-quality care delivery. This role provides leadership oversight to staffing functions, supports caregivers and nurses, and serves as a central communication link between clients, families, clinical leadership, and operations. 

The Staffing Supervisor Coordinator manages recruitment coordination, onboarding support, complex scheduling, and escalation of staffing issues. This position requires strong leadership skills, advanced knowledge of home care operations, and the ability to function in a fast-paced, regulated healthcare environment while maintaining exceptional customer satisfaction.

-Staffing Oversight & Scheduling 

-Caregiver & Nurse Management 

-Client & Family Communication 

-Compliance & Documentation 

-Administrative & Operational Support 

Requirements

Required 

• High school diploma or equivalent 
• Minimum of 2–3 years of staffing, scheduling, or coordination experience in home care, healthcare, or a related setting 
• Strong leadership, organizational, and multitasking abilities 
• Excellent written and verbal communication skills 
• Proficiency with scheduling software, EVV systems, and Microsoft Office 
• Ability to work effectively in a fast-paced, high-volume environment 

Preferred / Advanced Qualifications 

• Clinical background with understanding of patient acuity, care plans, and scope of practice 
• Experience in private duty home care or home health services 
• Knowledge of Massachusetts home care and nursing regulations 
• Bilingual (English/Spanish or other languages) 
• Experience with supervisory, on-call, or after-hours staffing coordination 

Skills & Competencies 

• Strong problem-solving, decision-making, and prioritization skills 
• Ability to supervise staff and handle escalations professionally 
• High attention to detail and accuracy 
• Ability to manage confidential information in compliance with HIPAA 
• Calm, professional demeanor under pressure 
• Team-oriented with a strong customer-service and quality-care mindset 

Work Environment & Physical Requirements 

• Office-based position with extensive phone and computer use 
• Will require evenings, weekends, holidays, and on-call availability 
• Ability to sit for extended periods and multitask across multiple systems 
• Wellness check with clients and CNAs.  

• PM17