Service Coordinator/Scheduler

What We Offer

• ICHRA Health Insurance, Vision, and Dental
• Generous PTO Program
• Bonus Program
• A meaningful career in a vital industry
• Opportunity for growth within the company
• On-call responsibilities earn extra income
• Competitive Pay Range

Key Responsibilities

• Answer calls professionally and knowledgeably
• Match clients and Caregivers based on needs, skills, and location
• Maintain schedules, fostering quality matches and strong relationships
• Monitor, mediate, and log activities in our software system
• Ensure accurate client and Caregiver records
• Address client and Caregiver concerns as needed
• Communicate openly with colleagues, Caregivers, clients, and family members
• Uphold company policies, procedures, and business ethics
• Perform caregiving in emergencies if on-call or as needed

Schedule: Monday - Friday 8am-5pm (possible weekends or on-call duties). Remote work may be a consideration for the right candidate.

About Home Instead

Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.

Qualifications

• High integrity
• Excellent customer service skills and eagerness to learn
• Strong organizational and typing skills
• Ability to excel in a fast-paced, team-oriented environment
• Adaptable and able to act with urgency
• Enjoys a sense of humor
• Meets and passes all pre-screening measures
• Passion for working with the aging population is preferred
• Previous home care or similar industry scheduling experience preferred
• Knowledge of Well Sky (Clear Care) scheduling software is a huge plus

To Apply: Submit your resume and application to this posting