Resident Care Coordinator

Description

POSITION: Resident Care Coordinator

REPORTS TO: Health and Wellness Director

FLSA: Exempt

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

POSITION SUMMARY:

The Resident Care Coordinator (RCC) supervises and evaluates the care of residents in a memory care and assisted living facility. Schedules and trains care staff, and ensures the clinical services are delivered in accordance with regulations and professional standards.

ESSENTIAL JOB FUNCTIONS:

• Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision. 
• Coordinating patient care plans by liaising with all necessary care providers and medical professions to ensure patient needs are met. 
• Coordinate follow-up appointments and refer patients to specialists as needed. 
• Looks for ways to improve the quality of patient care provided by the facility. 
• Works to create efficient systems and workflows within the clinic. 
• Attend departmental meetings and stay up to date on all business initiatives related to the clinic. 
• Meet with patients and patient families to ensure their needs are being met and resolve any issues or complaints that arise.
• Attends training courses at community and maintains up to date monthly, quarterly, annual training through designated Learning Management System (LMS).
• Attend all required all staff meetings. 
• Other duties as assigned, and which relate to the success of the community and the care, comfort, and happiness of our residents.

Requirements

EXPERIENCE, QUALIFICATIONS & SKILLS: 

• CNA, or HCA license. 
• Previous experience in assisted living.
• A high school diploma or equivalent. 
• Meets all mandatory health and training requirements. 
• Maintains CPR and First aid certifications. 
• Demonstrates basic computer skills. 
• Able to work a flexible schedule, including weekends, holidays, and overtime, to meet the requirements of the position.
• Be able to relate positively and communicate appropriately with residents, family, community members, volunteers, and other employees.
• Ability to work independently.
• Must have strong understanding of the English language sufficient to read and write and interpreting medical and administrative information.

PHYSICAL DEMANDS:

• The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:
• Walk/Stand – must be able to continuously walk and stand.
• Environment Condition – must be able to perform work both inside and outside.
• Sit – sit infrequently.
• Lift - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Carry - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Push - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
• Bend – must be able to bend at the waist, knees, hips, and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.