Home Health and Hospice Jr. Marketer and Intake Coordinator

Description

The Junior Marketer / Intake Coordinator supports the growth of the agency by managing incoming referrals, ensuring a smooth intake process for patients and families, and assisting with basic marketing and referral tracking activities. This role works closely with clinical directors, administrator, central intake team, and field staff to provide an efficient, positive referral experience for all stakeholders. 

 Responsibilities and Duties: 

• Coordinate incoming home health and hospice referrals from hospitals, facilities,  and community partners. 
• Gather required clinical and demographic documents from referral sources to  complete the intake packet. 
• Prepare referral packets for the DON and other clinical leadership for timely review. 
• Verify insurance coverage and benefits for all new referrals, escalating issues as  needed. 
• Input new referrals into the EMR accurately and in a timely manner. 
• Work directly with the central intake team to ensure complete and compliant  referral information. 
• Communicate with facilities, staff, and patients (and/or families) regarding the  referral and admission process, providing clear expectations and updates. 
• Answer incoming phone calls regarding referrals, routing calls and messages  appropriately. 
• Monitor faxes and promptly distribute faxed referrals, orders, and other incoming  documents to the appropriate team members. 
• Monitor hospital and referral portals for incoming referrals and updates, ensuring  they are captured and processed quickly. 
•  Compile data and referral reports to track referral volume, referral sources, and  conversion to admissions. 
• Assist with basic marketing tasks, such as maintaining referral source contact lists,  supporting follow-up communication to key referral partners, and providing data  needed for marketing/outreach planning 

Requirements

 Job Qualifications: 

• High school diploma or equivalent required; some college or healthcare-related  coursework preferred. 
• No experience required. Willingness to learn.
• Experience with EMR systems, referral portals, and fax/email document  management preferred. 
• Strong customer service skills with the ability to communicate professionally with  patients, families, facilities, and internal staff. 
• Excellent organization, attention to detail, and multi-tasking abilities in a fast-paced  environment. 
• Energetic, multitasking ability, flexible, willing to be both in the office and out in the field. This position has the ability to transform into a Patient Navigator role. 
• Demonstrated ability to handle confidential and sensitive information in compliance  with HIPAA and company policy. 

 Physical Requirements: 

• Regularly required to walk, sit, stand, bend, reach, talk, hear, kneel, crouch, stretch,  twist, and move about. 
• Required vision includes close, vision, distance, peripheral, and the ability to adjust  focus.  
• Prolonged periods of sitting at a desk and working on a computer. 
• Ability to carefully consider all information and make impacting decisions on a  regular basis. 
• Maintain regular attendance and timeliness as set forth within the work schedule  designated by the department supervisor/manager. 
• Job requires accepting criticism and dealing calmly and effectively with high-stress  situations. 
• Ability to communicate effectively, both orally and in writing.