• Monitor and evaluate clinical staff performance, ensuring accountability for achieving defined goals and adherence to Elite Home Health Care’s standards of excellence.
• Provide coaching, mentoring, and training through formal and on-the-job development opportunities, including performance redirection when necessary.
• Conduct orientation and annual performance reviews of caregiver and nursing staff in accordance with Federal, State, NYSDOH Title 10 NYCRR Part 766 regulations, accrediting body standards, and Elite Home Health Care policies.
• Develop and review Personal Care Plans across all contract and payor sources, ensuring caregivers follow authorized care plans and documentation protocols.
• Anticipate and respond to staffing needs, supporting recruitment, hiring, and retention of home care caregiver/nursing staff to maintain service continuity.
• Monitor and operationalize change in condition protocols, including timely follow-up, documentation, and reporting per NYSDOH incident management guidelines.
• Manage triage calls and post-hospitalization follow-ups, ensuring prompt incident reporting to internal leadership and external stakeholders as required.
• Develop emergency staffing plans in response to weather events or other service disruptions, maintaining compliance with emergency preparedness standards.
• Participate in Quality Improvement Programs (QAPI) by investigating incidents, developing corrective actions, and overseeing nursing staff follow-up. Ensure timely reporting to local, state, federal, and contract entities.
• Collaborate on care planning with the Director of Nursing, physicians, caregivers, and interdisciplinary team members, ensuring plans reflect patient needs and regulatory requirements.
• Schedule and oversee initial and recertification nursing visits, ensuring timely completion and documentation in accordance with Medicaid and managed care contracts.
• Deliver new nurse onboarding and process updates, maintaining consistency in clinical practices and regulatory compliance.
• Develop and manage organizational orientation programs, ensuring staff are trained on NYSDOH standards, Elite policies, and care protocols.
• Monitor caregiver field visit completions and assessments, ensuring compliance with visit frequency, documentation, and evaluation standards.
• Perform other duties and special projects assigned to support agency operations and uphold Elite Home Health Care’s mission of compassionate, high-quality service.

• Exceptional problem-solving and critical thinking skills, with the ability to work independently and manage multiple priorities.
• Proven competence in interpreting and applying federal, state, and New York State Department of Health (NYSDOH) regulations, including Title 10 NYCRR Part 766.
• Strong verbal and written communication skills to effectively engage with interdisciplinary teams, patients, families, referral sources, and regulatory bodies.
• Demonstrated proficiency in electronic medical records (EMR) systems and general computer literacy, including Microsoft Office and clinical documentation platforms.
• Ability to read, understand, and implement healthcare protocols, operating procedures, safety guidelines, and care manuals with precision and accuracy.

• Graduate of an accredited school of professional nursing with a Diploma, Associate, Baccalaureate, or master's degree in nursing.
• Active and unrestricted Registered Nurse (RN) license in New York State.
• Valid driver’s license with reliable transportation and current auto insurance coverage.
• Demonstrated compassion, empathy, and understanding in patient care and team leadership.
• Ability to travel locally for home visits, staff supervision, and emergency coverage.

• Minimum three years of satisfactory nursing experience in a home care setting, preferably within a Licensed Home Care Services Agency (LHCSA).
• Prior experience in coordinating care and supervising staff in a home health environment.
• Current CPR certification from an accredited provider (e.g., AHA or Red Cross).
• Bilingual proficiency preferred to support diverse patient populations and enhance communication.

• Ability to stand, walk, bend, and climb stairs frequently throughout the day
• Ability to lift, push, or pull up to 25–50 pounds occasionally (e.g., assisting patients, carrying medical equipment or supplies)
• Manual dexterity and visual acuity necessary for performing clinical tasks (e.g., wound care, administering injections)
• Ability to drive for extended periods and enter/exit a vehicle multiple time daily
• Capacity to work in a variety of home environments, which may include small or cluttered spaces, uneven surfaces, or limited climate control

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.