Care Coordinator

• Coordinate client schedules utilizing Well Sky / Access Care to match caregivers with seniors based on compatibility, availability, and specific care needs.
• Follow up with caregivers consistently to confirm upcoming shifts, manage daily call-outs, and resolve scheduling conflicts quickly to minimize open shifts.
• Monitor training compliance by tracking caregiver certifications and ensuring they complete required professional development and training modules on time.

• Conduct proactive phone outreach to warm inbound leads, introducing our home care services, qualifying their needs, and scheduling in-home care consultations.
• Build an immediate rapport with local families in the Round Rock, Georgetown, and Hutto areas, guiding them empathetically through their care inquiries.

• Maintain accurate documentation of all client and caregiver interactions, schedule changes, and profile updates directly in Well Sky / Access Care.
• Ensure strict compliance with Texas Health and Human Services (HHS) regulations, company policies, and healthcare standards for all files.
• Assist with internal audits to verify that caregiver credentials, background checks, and client care plans are 100% up to date.

• Software Experience: Prior experience using Well Sky or Access Care scheduling software is highly preferred.
• Experience: 1+ years of experience in home care scheduling, medical coordination, or healthcare customer service.
• Local Knowledge: Familiarity with the geography and communities of Round Rock, Georgetown, and Leander is a major plus.
• Communication: Exceptional communication skills with a confident, professional, and empathetic phone presence.
• Organization: Excellent multitasking ability and sharp attention to detail in a fast-paced environment.
• Availability: Ability to work reliably on-site during standard business hours (Mon-Fri, 9am-5pm).