General Manager

This position exists to (1) oversee the local functioning of corporate operational systems; (2) develop and expand the revenue performance and business potential of the hospice; (3) responsible for the patient and family services program at the hospice; (4) to represent the company in the community

RESPONSIBILITIES

1. Overseeing the Local Functioning of Corporate Operational Systems
   1. By implementing the company’s systems, policies, and standards, the general manager assures that the hospice meets and exceeds all applicable regulatory requirements of agencies and assumes responsibility for the readiness of the hospice to meet all inspections, surveys, and review — including state licensure, federal certifications, and accreditations.
   2. The general manager assures policies in the following manner:
      1. Maintains a working knowledge of and ensures the program management adheres to the Medicare Conditions of Participation.
      2. Supervising the compliance of all administrative functions and policies with applicable regulatory agencies — i.e., keeping personnel records up-to-date for Medicare surveys.
      3. Maintaining a working knowledge of all applicable federal and state regulations, statutes and VITAS policies and procedures, including staying up to date on the changing healthcare environment and its impact on the hospice business.
      4. Coordinating with the appropriate corporate staff, medical director, PCA and/or team manager and admissions manager all activity necessary to assure readiness in the hospice for an on-site survey by applicable regulatory agencies.
      5. Coordinating with VPO, Regional Medical Director, NPCA, and RDMD and other corporate resources when necessary for guidance and support.
2. Developing and Expanding Revenue Performance
   1. Possesses and maintains sharp negotiating skills when pursuing contractual agreements with community partners and vendors to ensure favorable program outcomes.
   2. Based on the corporate business plan and revenue budgets, the general manager develops and maintains key relationships with hospitals, nursing homes, physicians and other healthcare organizations.
      1. The general manager manages the implementation phase of contracts to assure that discharge planning and case review functions are understood and agreed to by contracting institutions and implemented with positive results to the hospice, according to applicable state and federal law.
      2. The general manager establishes collegial, on-going relationships with the Executive Management of contracting entities, including those who have line authority over discharge planning personnel to promote the smooth and efficient functioning of such contracts.
      3. The general manager has specific responsibility for hospice financial functions including management of monthly profit and loss statements, accounts receivables, collections and local accounts payable processes.
   3. Based on a plan developed with the director of market development and program senior leadership team, the general manager develops and maintains relationships with physicians.
      1. The general manager initiates new relationships by educating physicians about the potential hospice need in their practices.
      2. The general manager improves the value of existing relationships by ongoing contact with selected physicians and their office staff — including the resolution of complaints, the providing of educational services and seeking to improve and refine patient care services.
      3. The general manager supervises the admissions function through the admissions manager.
   4. Responsible for supervision of day-to-day operation of program utilizing the company’s varied business intelligence tools including, but not limited to, the following:
      1. Financial Management
      2. Recruitment/Employment Process
      3. Quality Assurance/Quality Improvement
      4. Payroll
      5. Admissions
      6. Business Office Operations
      7. Medical Staff
      8. Systems Operations
      9. Business Plan Development
      10. Human Resource Policy
      11. Staff Development
3. Responsible for the Patient and Family Services Program at the Hospice
   1. The general manager has overall responsibility for the clinical services function at the hospice including the home, hospital settings, nursing homes and other locations including, but not limited to the following:
      1. Program Staffing Levels
      2. Patient Experience
      3. Employee Recruitment, Retention, and Engagement
   2. The general manager is responsible for the overall management of the Volunteer Program.
   3. Assures the performance of the volunteer and bereavement programs are in compliance with the local work plan developed with corporate staff.
   4. Oversees program CAHPS performance to ensure quality patient experience.
4. Representing the Company in the Community

The general manager is the official spokesperson of the company in the community; manages public relations, generates and responds to all opportunities for media requests in coordination with the corporate communication department, responds timely to social media comments as directed from our corporate office and assures the handling and resolution of any complaints from patients, families and the public.

E. Other Tasks

As assigned

QUALIFICATIONS

1. Five (5) years previous managerial experience
2. Previous healthcare sales management
3. Working knowledge of budget development, financial profit/loss process, and human resources.
4. Ability to relate to superiors, peers, and subordinates

EDUCATION

• Bachelor’s degree required. Master’s degree preferred

SPECIAL INSTRUCTIONS TO CANDIDATES

• EOE/AA M/F/D/V