Client Services Manager

About True Care

True Care is a leading Licensed Home Care Services Agency (LHCSA) dedicated to helping New Yorkers live safely and healthily at home. Our staff reflects the diverse communities we serve, and our mission is driven by empathy, reliability, and respect for every patient and caregiver.

The Opportunity

We are seeking motivated recent college graduates to join our Client Services team, the operational core of True Care. As a Client Services Manager, you will be the vital link between our caregivers and the patients who depend on them every day.

This is a fast-paced, high-impact role that offers hands-on experience in healthcare operations, project management, and client relations. From coordinating complex logistics to guiding families through their care journey, you will make a tangible difference in your community from day one.

Coordination Pathways

Based on your strengths and interests, your role may focus on one of the following functions:

Scheduling Coordination

• Match available home health aides with patient schedules
• Resolve caregiver call-outs in real time
• Optimize coverage to ensure continuity of care for every patient

Intake Operations

• Serve as the first point of contact for new clients and referral sources
• Manage the referral pipeline and collect patient demographic information
• Verify insurance coverage to move patients smoothly from inquiry to active care

Admissions Operations

• Guide patients and families through the onboarding process
• Coordinate required clinical assessments
• Manage regulatory documentation and resolve administrative barriers so services begin without delay

Retention Operations

• Conduct proactive check-ins with clients and caregivers
• Identify and resolve service concerns before they escalate
• Develop and implement strategies to keep clients and caregivers engaged and satisfied

Qualifications

• Bachelor’s degree (recent graduates strongly encouraged to apply)
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Compassion and a genuine interest in serving others
• Proficiency with Microsoft Office or Google Workspace

Preferred Majors

Candidates from all academic backgrounds are welcome. Degrees in the following fields are highly preferred:

• Healthcare Administration or Public Health
• Communications or Public Relations
• Psychology or Human Services
• Sociology or Social Work

Language Skills (Highly Valued)

Fluency or professional proficiency in any of the following languages is a significant asset, though not required:

• Spanish
• Russian
• Haitian Creole
• Hindi
• Chinese (Mandarin or Cantonese)

Why Join True Care

• People-First Mission: Every decision we make is guided by empathy and a commitment to keeping New Yorkers safe and healthy at home.
• Collaborative Teams: Our offices are energetic, team-oriented environments where colleagues solve problems together and celebrate wins daily.
• Structured Mentorship: You will be paired with experienced healthcare leaders who provide hands-on training in healthcare compliance, crisis management, and operations.
• Career Growth: Build a strong foundation for a career in healthcare administration, operations, or human services.
• Inclusive Workplace: We celebrate diverse backgrounds, languages, and perspectives, and we are committed to a workplace where everyone belongs.

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• PTO and paid holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space