~$73k–$83k/yrFull-TimeTraining ProvidedDaily PayHealth InsuranceDental & VisionPTO / Paid Time Off
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Savings bank
- Training & development
- Vision insurance
Right at Home Des Moines is looking for a Care Coordinator to join our team! The Care Coordinator is responsible for developing and managing the client care plan; creating extraordinary client experiences; and communicating with clients, families, care partners and referral sources. Plays an integral role in interfacing clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor always and can
effectively multitask in a high functioning office environment.
ESSENTIAL FUNCTIONS FOR CARE COORDINATOR
effectively multitask in a high functioning office environment.
ESSENTIAL FUNCTIONS FOR CARE COORDINATOR
- Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.
- Effectively communicates care plan with clients, families, caregivers and collaborates with Clinical Manager.
- Ensure clients, families, office staff and care partners have the information they need to create extraordinary client experiences.
- Supports Scheduling Manager to match appropriate caregivers with clients and update clients in a timely manner regarding schedule changes or other updates.
- Engages with prospects looking for care.
- Participates in Client Satisfaction program.
- Identifies and reports opportunities to improve client experience.
- Serves as an on-call coordinator on rotating basis with other office staff.
- Conducts client quality calls and provides follow-up as needed to family members, caregivers, and others.
- Works to secure Google reviews from clients and/or their families for Google business page.
- Participates in marketing and community activities.
- Actively listens to, and communicates with, new and existing clients, family members, care partners and referral sources to ensure the highest quality of service is being provided.
- Acknowledges, manages, and investigates client and/or family complaints and completes associated documentation within 48 hours.
- Actively listens to, and communicates with the concerns of caregivers, establishing good relationships with the goal of retaining current care staff.
- Maintains complete, accurate and timely client records in EMR.
- Uses tags appropriately in EMR for data collection and reporting.
- Maintains compliance with applicable laws and regulations and agency policies and procedures.
- Participate in orientation and training for new caregivers.
- Provide nurse delegation training during onboarding with new hires as well as in the field based on clients' needs.
- Provide ongoing training and mentorship to caregivers, participate in yearly skills fair.
- Collaborate with other office staff to complete tasks for growing the number of clients and caregivers.
- Conducts client introductory and supplemental visits on an as-needed basis.
- Mentors caregivers and positively communicates opportunities to improve the client experience.
- Minimizes caregiver turnover through effective mentoring, relationship building and communication skills with assigned caregivers.
EDUCATION/ SKILLS/ ABILITIES/ AVAILABILITY OF CARE COORDINATOR
- Licensed Professional Nurse license in good standing required.
- Basic office and computer skills and organizational abilities.
- Excellent interpersonal relations abilities. Excellent telephone skills.
- Have a valid driver's license and use of insured automobile.
- Knowledge of common medical terminology. And home health experience preferred.
- Able to work independently, demonstrating sound judgment.
- Read, write, speak and understand English as needed for the job.
- Be available as required for on-call duty outside of normal office hours.
COMPENSATION AND BENEFITS FOR CARE COORDINATOR
- Salaried position with competitive pay based on experience
- PTO
- Paid Holidays
- Health Insurance
- Savings Plan
- Same day pay with Tapcheck
- Ongoing paid training and development, opportunities for growth
- Recognition, celebrations, and great team interactions!
IND123
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