Care Coordinator

Position Title: Care Coordinator
Reports To: Administrator/Operations Director
Location: Rockville
Employment Type: Part-Time

Position Overview
The Care Coordinator is a key member of our home care team, responsible for ensuring smooth daily operations, caregiver support, and client satisfaction. This role blends scheduling, sales, and caregiver training to support agency growth and provide exceptional care. The ideal candidate is organized, compassionate, and motivated to build strong relationships with caregivers, clients, and referral partners.

Key Responsibilities:
Scheduling & Operations
Coordinate caregiver schedules to ensure client needs are met.
Respond to caregiver call-outs and reassign shifts quickly.
Maintain scheduling software and ensure accurate documentation.
Communicate with families and caregivers regarding schedule updates.

Sales & Business Development
Conduct community outreach to referral partners, hospitals, senior centers, and other organizations.
Follow up on leads and inquiries, converting them into active clients.
Attend networking events and represent the agency professionally.
Assist in meeting monthly sales and referral goals.

Caregiver Recruitment & Training
Support hiring by conducting interviews and assisting with onboarding.
Deliver caregiver orientation and ongoing training sessions.
Provide coaching and performance feedback to caregivers.
Ensure all staff comply with state regulations and agency policies.
Client & Caregiver Relations
Perform follow-up calls and check-ins to ensure client satisfaction.
Build strong relationships with caregivers to increase retention.
Address concerns from clients and caregivers promptly.

Qualifications
Previous experience in home care, healthcare, or scheduling strongly preferred.
Strong interpersonal and communication skills; able to connect with diverse groups of people.
Sales or community outreach experience a plus.
Ability to multi-task, prioritize, and work under pressure.
Comfortable with technology and scheduling software.
Training or leadership experience preferred.

Skills & Attributes
Highly organized and detail-oriented.
Problem-solver with the ability to think quickly.
Strong relationship-building skills.
Goal-driven with an interest in both operations and sales growth.
Compassionate and committed to improving client quality of life.

Compensation & Benefits
Competitive salary with performance-based bonuses.
Opportunities for professional growth within the agency.
Paid training and ongoing development.