Care Coordinator

Company: Caring Senior Service
Location: Wilmington, North Carolina
Position: Full-Time Care Coordinator
Schedule: Monday–Friday, with occasional after-hours support as scheduled
Reports To: Agency Director / Home Care Manager

Position Summary

Caring Senior Service of Wilmington is seeking a highly organized, dependable, and compassionate Care Coordinator to manage caregiver schedules, coordinate client services, and support the daily operations of our growing in-home senior care agency.

The ideal candidate is an excellent communicator, a proactive problem-solver, and someone who thrives in a fast-paced environment where client needs and staffing priorities can change quickly.

Key Responsibilities

Caregiver Scheduling and Staffing

• Develop, maintain, and adjust weekly caregiver schedules.
• Match caregivers with clients based on availability, skills, location, and client preferences.
• Respond promptly to caregiver call-offs and arrange replacement coverage.
• Monitor caregiver attendance, punctuality, and scheduled hours.
• Help reduce overtime, missed shifts, and unnecessary travel.
• Coordinate new caregiver assignments and introductions.

Client Coordination

• Communicate regularly with clients and families regarding schedules and service changes.
• Address client concerns professionally and promptly.
• Coordinate new client service starts, changes, and cancellations.
• Follow up on client satisfaction and service quality.
• Escalate care-related concerns to the appropriate supervisor or nurse.

Caregiver Support

• Maintain positive relationships with caregivers.
• Assist with onboarding, orientation, and scheduling training.
• Help resolve scheduling conflicts and attendance concerns.
• Communicate expectations regarding professionalism and reliability.
• Support caregiver retention and employee satisfaction.

Administrative Responsibilities

• Maintain accurate scheduling and client records.
• Monitor electronic visit verification and missed clock-ins.
• Review caregiver hours for payroll accuracy.
• Communicate service changes affecting billing.
• Participate in weekly staffing and operations meetings.
• Maintain confidentiality and follow company policies.

Qualifications

Required

• High school diploma or equivalent.
• Minimum 1–2 years of scheduling, staffing, healthcare administration, or customer service experience.
• Excellent organizational and communication skills.
• Ability to manage competing priorities and urgent staffing situations.
• Strong computer skills, including Microsoft Office.
• Professional telephone and customer service skills.

Preferred

• Experience in non-medical home care, home health, hospice, or senior living.
• Experience scheduling caregivers, CNAs, or home health aides.
• Familiarity with home care scheduling software.
• Experience handling caregiver call-offs and client service issues.

Performance Expectations

Success in this position will be measured by:

• Consistent coverage of scheduled client shifts.
• Reduced last-minute staffing gaps.
• Accurate caregiver schedules and time records.
• Strong client and caregiver satisfaction.
• Timely communication and resolution of scheduling problems.

• Improved caregiver retention and continuity of care.