Branch Manager – Home Care Services

Lead and transform the success of our All Ways Caring Branch through strategic leadership and dynamic management. The Branch Manager must manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). Responsible for building and maintaining relationships with key clients and business leaders in the community as well as local, regional and Corporate management while maintaining a strong focus on continuous improvement and customer satisfaction.
Proactively navigate evolving business landscapes, swiftly adapting strategies to optimize profitability and drive operational efficiency. The Branch Manager is also responsible for selecting, training and developing the branch staff and for monitoring performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction and retention. Responsible for management of all aspects of recruitment and selection processes. Responsible for overseeing Human Resources including: interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.

Responsibilities

• Oversee all branch operations to achieve financial goals and ensure profitability
• Build and maintain relationships with clients, partners, and management
• Lead recruitment, training, and performance management of branch staff
• Manage HR functions including hiring, orientation, and employee relations
• Monitor quality systems and manage risks related to compensation and expenses
• Analyze financial reports and implement strategies to improve branch performance
• Drive sales and marketing efforts, including lead generation, client proposals, and closing deals
• Ensure excellent client service and maintain strong referral relationships
• Develop and execute the branch’s annual business plan

Qualifications

• 1+ years supervisory experience required
• 1+ years sales or marketing experience in healthcare or related setting preferred
• Experience managing systems, processes, and people
• BS Degree preferred or equivalent experience
• Ability to work flexible and after hours as needed
• Strong leadership and interpersonal skills
• Excellent verbal and written communication abilities
• Problem solver with the ability to handle client and employee issues effectively
• Relationship-builder with a desire to grow business connections

Additional Job Information

This is an in-person position. Remote or work-from-home arrangements are not available.

About Us

Notice of Use of Artificial Intelligence Tools in the Recruitment Process

At BrightSpring Health Services, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing by leading with integrity, accountability, and transparency in all that we do.

As part of our hiring process, we may use third-party artificial intelligence (AI) tools to assist in processing employment-related information. These tools are used to support our recruitment activities and are subject to human oversight and review. BrightSpring does not use AI to make employment decisions independently, and AI is not used to discriminate against applicants or employees. We do not use zip codes as a proxy for protected characteristics. All hiring decisions are made by people, including our recruiters and hiring leaders.

BrightSpring Health Services provides reasonable accommodations to qualified applicants and employees with disabilities. If you need a reasonable accommodation during the application or hiring process, please contact your recruiter or email [email protected]. For additional information about how our company uses AI in the hiring process, please contact [email protected].

BrightSpring is an Equal Opportunity Employer.

BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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