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Administrative and Client Support Coordinator

At Your Side Home Care

Montgomery, TX·Posted 7d ago

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~$33k–$37k/yrFull-Time401k MatchHealth InsurancePTO / Paid Time Off

Benefits:

Health insurance
Opportunity for advancement
Paid time off
Training & development
401(k)
401(k) matching
Bonus based on performance

At Your Side Home Care is looking for a dependable, organized, and personable Administrative and Client Support Coordinator to join our team! We are a locally operated home care agency that believes in quality over quantity and takes pride in providing personalized care and support to our clients and caregivers.

This position is ideal for someone who enjoys working with people, staying organized, and helping an office run smoothly. You will play an important role in keeping communication flowing between our clients, caregivers, and office team through regular check-in calls, phone coverage, and administrative support.

We are looking for someone who is reliable, detail-oriented, and comfortable managing multiple responsibilities throughout the day. Previous office or customer service experience is preferred, and home care or healthcare office experience is a plus.

What We Offer

$17 per hour starting pay
Full-time, Monday through Friday schedule
Consistent hours, 8:00 AM to 5:00 PM
Company cell phone provided
Training and support to learn our office procedures and software
The opportunity to make a difference by supporting our clients and caregivers

Responsibilities

Open and close the office, ensuring it is ready for the workday and properly secured at the end of the day
Answer incoming calls, monitor voicemail and company texts, take accurate messages, and direct questions to the appropriate person
Make weekly check-in calls to active clients and their representatives to discuss satisfaction, caregiver reliability, and any concerns or unmet needs
Make weekly check-in calls to caregivers regarding assignments, supplies, communication, and support needs
Document calls, concerns, and follow-up tasks, making sure outstanding issues are addressed or passed along to the appropriate person
Recognize and promptly report urgent concerns, missed visits, complaints, and safety issues
Schedule and confirm appointments, prepare materials, and communicate changes
Assist with filing, scanning, copying, data entry, correspondence, and preparation of client and caregiver materials
Sort and distribute incoming mail, maintain office supplies and records, and keep contact lists and assigned logs up to date
Help maintain office equipment and coordinate building maintenance requests as needed
Keep daily tasks organized, meet deadlines, and communicate completed work, outstanding items, or concerns to the owner
Protect confidential information, follow agency policies, and help with other office tasks as needed

Qualifications

High school diploma or equivalent
Previous office administration or customer service experience preferred
Home care or healthcare office experience is a plus
Strong verbal and written communication skills
Ability to speak, read, write, and understand English
Comfortable using email, calendars, Microsoft Word, basic spreadsheets, scanners, and computer software
Strong organizational skills, attention to detail, and follow-through
Dependable attendance and a professional, respectful attitude
Ability to manage interruptions, prioritize tasks, accept feedback, and handle confidential information appropriately

If you enjoy helping people, take pride in staying organized, and want to be part of a team that values dependable service and personal communication, we would love to hear from you!